Shipping and Returns
Acceptance of terms
These terms and conditions govern all supply of goods and services ("products") by Inspire By Design ("Inspire By Design", "we, "us") to you, the purchaser of goods and services from us, including your use of the website at www.inspirebydesign.co.nz ("the website"). They are effective from 19 February 2021 and will replace all earlier Inspire By Design terms of trade and any conditions contained in any document used by you and purporting to have contractual effect.
We reserve the right to change these terms of trade by notice to you. Notice may be given by posting the revised terms and conditions on our website.
To make a purchase from our online shop you must be 18 years of age or over.
Purchases from our online shop may only be made by persons who are acquiring goods or services for their own use or consumption, and you must not acquire goods from us via the website for resupply (whether in trade or otherwise).
If you are purchasing on behalf of another entity such as a company you warrant you have the authorisation to agree to these terms and conditions on behalf of the entity.
Availability and supply
All orders are subject to the availability of those products or services. If for any reason a Product is not available, we will endeavour to notify the non-availability on our online shop.
Delivery and delivery charges
Prices for goods and services stated on our website are exclusive of any applicable delivery charges.
We only deliver to New Zealand street addresses. The cost of delivery is as stated on our website and a total delivery cost will be provided in the order summary in your online shopping basket.
We will use all reasonable endeavours to ensure that orders for tangible goods will be dispatched promptly after an order has been placed.
All prices are in New Zealand Dollars and are inclusive of any Goods and Services Tax ("GST") unless stated to be otherwise but are exclusive of delivery charges. All prices are correct when published. We reserve the right to alter prices at any time.
An invoice will be emailed to you at the email address you supply when you place your order. You are responsible for ensuring that your contact details are correct.
We accept the following credit cards: Visa, MasterCard and American Express.
Credit Card Security
All payments are processed via Stripe's secure payments system to ensure high levels of payment security and are subject to Stripe's terms and conditions.
Please note that for hygiene reasons we are unable to accept returns on swimwear, underwear or jewellery items that are worn in piercings. If ALL these criteria are met and the store confirms this, a full refund is offered which is processed by Inspire By Design.
If ANY of these criteria are not met, the item may either be accepted back for a Store credit, or, depending on the condition of the garment, as determined by the receiving store, returned to you as not acceptable for resale.
If you have decided to return an item please:
- Contact the store immediately upon receipt of your item if there are no swing tags attached or the item is not in acceptable condition - the store may ask for photos to be sent.
- Ensure the item is not left in an area where food is being cooked as many food smells can permeate a garment, making it unsaleable as a new item.
- Ensure that when you try the garment on, that you avoid deodorant marks or heavy scents as these too can give the effect of the garment being worn and in unsaleable condition.
- Leave swing tags attached until you are sure you are keeping the item.
- Use a tracked courier service as delays in transit will affect the validity of your refund.
If you need to return an item please send the item(s) back to the store address from which you received your delivery. The store address will be on the packing slip/invoice that is included with your order.
Shipping and delivery
Shipping within New Zealand is calculated once the customer has entered their delivery address details. Shipping costs will be displayed at the time of Checkout for Customer approval.
Please allow 2-3 Business days for delivery within New Zealand from when the order was received. Rural delivery can take up to 5 Business days depending on your area.
For International deliveries please contact Inspire By Design via the website.
If you have any concerns regarding the delivery of your order please make direct contact with the courier company. We are happy to help further if you contact us and provide the tracking number provided by the courier company.
We do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully. If the goods are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.
We are confident that you will be happy with the quality and craftsmanship of our products. However, in the rare circumstances of an item being faulty, damaged or not fit for purpose, orders can be returned to us for a full refund.
Items must be returned in a new and unused condition and in the original packaging with all tags attached within seven (7) days of receipt. Returns that are deliberately damaged, marked or altered will not be accepted and may be sent back to the customer.
The order can be exchanged for alternative items, or for a credit note which can be used to order with Inspire By Design on another occasion. Inspire By Design also reserves the right to refuse any returns that do not follow our returns procedure, as detailed in the How To Return Items section.
How To Return Items
Returned items must be lodged via the Inspire By Design website in order for customers to receive a refund. Customers are to complete the entry fields fully, including details as to why the items are being returned.
In order to process your return, Inspire By Design must receive your return request within 7 days of the customer receiving items. The customer has 7 days from the order’s delivery date to return items to us in order to receive a refund. Items received outside this period will not be accepted and no refunds can be issued. Once a refund request has been received by Inspire By Design, we will send you an email authorising the return. Please then print out a copy of this email and include it with your return.
Cost of Return
Returns must be shipped back to us with a tracking number. In the circumstance of the return of a faulty Item – Inspire By Design will credit return postage to the customers’ account.
New Zealand Returns
We recommend New Zealand customers to send returns by a recognised courier with tracking number. If required we suggest using an express service to ensure your item is received within the accepted timeframe.
For our international customers, we request that you send your return via an insured, traceable method, marking your package clearly as Returned Goods to avoid delays at Customs. Return postage from outside New Zealand is payable by the sender.
Shipping charges or any related expenses (customs fees, duties etc) of the original delivery cannot be refunded.
Please address returns to:
Inspire By Design
9/7 Wood Street
Mangawhai Heads, 0505
You will be notified by email once your return has been received and processed. All successfully returned items will be credited to the account along with the cost of return.
If you have any queries or wish to discuss the returns procedure in further detail, please do not hesitate to contact us.
Where you acquire or hold yourself out as acquiring goods or services from us for the purposes of a business, the provisions of the Consumer Guarantees Act 1993 will not apply. The conditions, warranties and guarantees set out in the Sale of Goods Act 1908 or otherwise implied by statute or common law will not apply and are excluded from these terms of trade.
We will always endeavour to have complete and accurate information on our website but to the greatest extent permissible by law we assume no responsibility for the completeness and current accuracy of the information provided on our website.
To the greatest extent permissible by law, we exclude all liability we may have to you for any claim except where we have acted in bad faith. This exclusion also applies for the benefit of every officer, employee, contractor, agent of us and anyone else we use to perform our duties or provide services under any agreement you have with us. None of the persons specified above is liable or has to pay you for anything else in connection with or resulting from anything any of us does or does not do, or delays in doing, whether or not it is contemplated or authorised by any agreement you have with us. This exclusion applies whatever you are claiming for and in whatever way liability might arise. This exclusion does not limit any inalienable rights you may have under the Consumer Guarantees Act 1993.
Our maximum liability to you (if any) shall be limited to the value of any faulty products or services supplied by us and we, our employees, contractors and agents, will not be liable to you for loss or damage of any kind however that loss or damage is caused or arises.
Applicable law and jurisdiction
Unless we otherwise agree in writing, this agreement contains all the terms of our relationship and continues to apply no matter where you are located at the time any goods or services are provided to you by us and irrespective of the location where you reside.
Use of our website, supply of products or services by us to you and any other matter arising from these Terms and Conditions are subject to the laws of New Zealand. The Courts of New Zealand shall have non-exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with these terms of trade, or with the use of website or supply of any services.
Where you or any other person who you act for, or who you permit to act for you supplies incorrect information for the purchase of a product or service and we incur cost in any matter concerning that name then we may recover the costs incurred by us from you (including legal costs on a solicitor-client basis).
You agree to use our website, products and services in accordance with the applicable laws of the country or countries where your business or organisation is based.
Unless you opt to receive messages from us we will not contact you again in future. If you have opted to receive ongoing communications and at a later date you no longer wish to receive these communications you will be able to opt out of receiving this information by contacting us by email or by following the unsubscribe instructions at the bottom of emails sent to you.
Opting out of receiving the above mentioned messages will not prevent the sending of messages that specifically relate to your order(s).
We may use personal information that we collect about you to provide products and services to you and to administer orders and payments relating to your purchases from us.
You will need to permit us to place data files ("cookies") on your computer to enable you to use some features of some of our websites. Where you choose not to enable cookies from our Website, some functionality of those Website may not be available to you.
We may disclose your personal information as required by law.
Where you have provided information to us on a confidential basis, we will hold that information in confidence, except as required by law. We cannot guarantee that our website is secure, and we cannot be held responsible for a breach of our website security that is beyond our control.
You can request details of your personal information that we hold, and ask us to correct it, at any time.
We reserve the right to change these terms and conditions from time to time by notice, which may be in the form of a notice posted on our website at www.inspirebydesign.co.nz
If we fail to enforce any terms or to exercise our rights under these terms and conditions at any time, we have not waived those rights.
If any provision of these terms and conditions is held to be invalid or unenforceable for any reason, the remaining provisions shall remain in full force and effect and the parties shall adjust their respective rights and obligations in accordance with the spirit and intent of the parties as shown by these terms and conditions.
Unless any provision in this agreement expressly provides otherwise, these terms and conditions are not intended to confer a benefit on any person or class of person who is not a party to it.
We may deliver notices to you by sending them to an email address that you have notified to us.